MUSIC DUO ACADEMY

Privacy Policy

Effective Date: November 10, 2025 | Last Revised: May 14, 2026

Introduction

This Privacy Policy describes the types of information Music Duo Academy, a division of Splendor Productions LLC (“Company,” “we,” or “us”) may collect from you or that you may provide when you visit our website and how we use, protect, and disclose that information.

This policy applies to information we collect:

On musicduoacademy.com and any associated pages or subdomains (our “Site”).
In email, text, and other electronic communications between you and us.
Through any features, courses, videos, or services offered through the Site (collectively, the “Platform”).
From authorized institutional partners who provide parent or guardian contact information for the purpose of student enrollment.

It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our Site.

Please read this policy carefully. If you do not agree with our policies and practices, you should not use our Site. By accessing or using our Site, you agree to this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Site after changes are made constitutes acceptance of those changes.

Children Under the Age of 18

Music Duo Academy courses are designed for use by children under the supervision of a parent, guardian, or educator. The parent, guardian, or educator is the legal account holder responsible for all activity on the account.

No one under age 18 may provide any personal information to or on our Site without the explicit consent of a legally authorized adult. We do not knowingly collect personal information from anyone under 18 years of age without such consent. If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately at support@musicduoacademy.com.

We are authorized to collect and use information for users under the age of 18 (students) when a parent, guardian, or educator: (a) establishes an account on our Site for the student; (b) instructs the student to establish an account; or (c) directs the student to complete educational tasks using the Site.

In cases where a student is enrolled through an authorized institutional partner, the parent or guardian account will be created by Music Duo Academy using contact information provided by the partnering institution. The parent or guardian confirms consent to account setup and associated educational communications upon completing registration and accepting our Terms of Use.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Site, including:

Personal information by which you may be identified, such as name, email address, screen name, or username.
Information about you that does not individually identify you, such as your referral source.
Technical information about your internet connection, the equipment you use to access our Site, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through our Site, including usage details, IP addresses, and information collected through cookies and similar technologies.
From authorized institutional partners who provide parent or guardian contact information solely for student account creation and course enrollment purposes.

Information You Provide to Us The information we collect on or through our Site may include:

Information provided when registering, subscribing, or purchasing a course, including the referral code or organization name if applicable.
Records and copies of your correspondence with us, including email.
Details of transactions you carry out through our Site, including course purchases and payment information.
Your search queries on our Site.

Information We Collect Through Automatic Data Collection Technologies As you navigate through our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Site, including traffic data, location data, and the resources you access.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by adjusting your browser settings. However, doing so may prevent you from accessing certain parts of our Site.
Web Beacons. Pages of our Site and emails may contain small electronic files known as web beacons (also referred to as clear gifs or pixel tags) that permit us to count users who have visited those pages or opened an email and to gather related website statistics.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on our Site may be served by third parties, including service providers and application providers. These third parties may use cookies or other tracking technologies to collect information about you when you use our Site. We do not control these third parties’ tracking technologies or how they are used. If you have questions about targeted content from third parties, you should contact the responsible provider directly.

How We Store Your Information

We may store your information on Company servers and/or on third-party servers or with cloud storage providers. We retain your information for as long as your account is active or as needed to provide services to you. If we determine that stored information is no longer needed, we will securely delete your data.

How We Use Your Information

We use information that we collect about you or that you provide to us, including personal information:

To present our Site and its contents to you.
To create and manage your account, including partner-enrolled accounts.
To provide you with information, products, or services you request.
To provide you with notices about your account, including enrollment confirmations, access credentials, and subscription renewal notices.
To communicate with you regarding your enrolled courses, including approximately bi-weekly educational updates informing parents and guardians of upcoming lesson content and learning objectives.
To carry out our obligations and enforce our rights arising from contracts between you and us, including billing and collection.
To notify you about changes to our Site or services.
For any other purpose with your consent.

We will not advertise to students under the age of 18. We do not sell or share user data for marketing purposes without your explicit consent.

Partner Enrollment and Educational Communications

Music Duo Academy partners with select educational institutions and homeschool platforms to offer courses to enrolled families. In these arrangements, a partnering institution may submit a parent or guardian’s name and email address to Music Duo Academy for the sole purpose of creating a student account.

Upon receiving enrollment information from a partner, Music Duo Academy will issue a one-time registration code to the parent or guardian’s provided email address. Account activation requires the parent or guardian to complete registration on the Music Duo Academy platform and agree to our Terms of Use and this Privacy Policy.

Contact information received through partner enrollments is used exclusively for account creation and course-related educational communications. This information is never used for unrelated marketing purposes without prior written consent from the parent or guardian.

As part of the educational service, Music Duo Academy maintains regular communication with enrolled families, typically on an approximately bi-weekly basis, to inform parents and guardians of upcoming lesson content and learning objectives. By activating your account and accepting our Terms of Use, you consent to receiving these educational communications. You may opt out of nonessential communications at any time by contacting support@musicduoacademy.com, though opting out of core educational communications may affect your ability to fully utilize the Platform.

Disclosure of Your Information

We may disclose aggregated information about our users that does not identify any individual without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To authorized institutional partners, limited to the information necessary to facilitate student enrollment and access.
To a buyer or other successor in the event of a merger, divestiture, or other transfer of some or all of our assets.
To fulfill the purpose for which you provide it.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

We will not share personal information about students under the age of 18 with third parties for their marketing purposes.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us:

Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Site may be inaccessible or not function properly.

Promotional Communications. If you do not wish to have your contact information used by Music Duo Academy to promote our products or services, you can opt out by sending us an email at support@musicduoacademy.com. If we have sent you a promotional email, you may reply asking to be removed from future distributions. This opt-out does not apply to transactional communications related to a course purchase or active enrollment.

Educational Communications. As noted above, bi-weekly educational updates are considered core to the service. You may opt out of nonessential communications by contacting support@musicduoacademy.com.

Accessing and Correcting Your Information

You can review and update your personal information by logging into musicduoacademy.com and visiting your account profile page.

You may also contact us at support@musicduoacademy.com to request access to, correction of, or deletion of personal information you have provided to us. We may not be able to accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Privacy and Compliance

Your use of our Site is governed by this Privacy Policy. We comply with applicable U.S. laws including the Children’s Online Privacy Protection Act (COPPA) and applicable state laws such as the California Consumer Privacy Act (CCPA/CPRA) and the Texas Data Privacy and Security Act (TDPSA).

We do not sell or share user data for marketing purposes. We may collect limited technical information to support user accounts and improve functionality as described in this policy.

Data Security

The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our Site, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.

Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to or through our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Site.

Your Information Protection Rights

Every user of our Site is entitled to the following rights:

The right to access. You have the right to request copies of your personal information.
The right to rectification. You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure. You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing. You have the right to request that we restrict the processing of your personal information, under certain conditions.
The right to object to processing. You have the right to object to the processing of your personal information, under certain conditions.
The right to data portability. You have the right to request that we transfer your information to another organization or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us at support@musicduoacademy.com. You retain all rights to file complaints with appropriate supervising authorities in the event we have breached this policy or applicable law.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address on file or through a notice on musicduoacademy.com. The date this policy was last revised is identified at the top of the page.

You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting musicduoacademy.com and reviewing this Privacy Policy for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, or to register a complaint or concern, please contact us at:

Splendor Productions LLC (Music Duo Academy)

PO Box 5544

Frisco, TX 75035

Email: support@musicduoacademy.com

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